If your documents did not arrive, their are different solutions depending on how they were delivered.
Emails
DiplomaSender automatically checks if an email is undeliverable or was not downloaded and the access code expired.
In either case, DiplomaSender will automatically add replacement documents to your account. These replacement documents must be used within 45 days or they expire.
USPS
First Class
DiplomaSender will automatically add replacement documents to your account when USPS returns the documents as undeliverable. These replacement documents must be used within 45 days or they expire.
If it has been 14 days since your documents were shipped, and you believe they have been lost, report your mail as lost from bottom of any page under Resources then Missing Mail.
Priority Mail Express
Priority Mail Express orders include tracking information.
USPS Priority Mail Express shipping cost cannot be refunded if the package is damaged, lost or undeliverable.
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