Why can't I reset my password?

DiplomaSender has several security features to protect your records.

Any of the reasons below may prevent you from being able to reset your password:

  • We have sent you a Forgot Password email, but you have not changed the password.
    Forgot Password emails are sent immediately, but may take time to be delivered.

  • The Access Code in the Forgot Password email has expired.
    The Access Code expires after 1 day.

    If you have used the Forgot Password feature multiple times, make sure that you are using the link from the latest email.

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